If you have received a text to make an appointment to get your results. Please either do this via the the 'PATIENT ACCESS' App or by calling the Reception after 2pm.

                                                                                      ONLINE PATIENT TRIAGE 

      Please use the link below to access our online appointment and queries service. We will no longer be accepting appointment requests over the phone. This service is only available 8am Monday to Friday until we reach capacity for that day.

If you require an urgent appointment after the link is closed please ring 01494 474783.

Please book Nurse and HCA appointments via the telephone. When submitting your form you will then received a text message or phone call from the receptionist to advise when your appointment has been scheduled for. You may be asked further questions to ensure your queries is dealt with correctly. We are hoping this service allows our patients more access and reduces wait times on the phone. If you are unable to access the form or unable to complete it please call reception and they will complete the form for you online. 

Due to increased demand, once we reach capacity for that day, we will not be accepting any more Triage Requests for CLINICAL QUERIES through the online portal. If you still feel it is urgent, then please contact the Surgery directly via telephone on 01494 474783.

Please note that for ADMIN Queries (e.g. Fit notes, Blood results, Doctors letter Request) the link remains open ALL DAY.

Please try not to call up the Reception for these Admin queries unless very urgent as it can contribute to long call waiting times.

LINK FOR ONLINE TRIAGE : https://florey.accurx.com/p/K82022

 

Please be advised the phone line will cut off if you are on hold longer than 45 minutes.

How to Make an Appointment

Our healthcare team comprises a wide range of professionals.

For day to day appointments you might be seen by either a nurse, nurse practitioner or a doctor depending on the nature of the problem. Our practice nurse team are specially trained to assess and treat a wide range of health conditions meaning that it will not always be necessary to see a doctor.

A summary of how the appointment system works is given below:

We have changed our appointment system to suit the needs and demands of the practice, this means all routine and urgent appointment can be made on the day only. This is to reduce the wait time for patients needing a routine appointment. 

We do not give exact times for our telephone appointments as these are triaged and dealt with in emergency order. We also can have a number of emergencies going on in the practice at the same time and this can cause delay, to avoid patients calling back to see if they have missed there turn we offer AM and PM telephone slots but again you can be called at any point that day.

To enable the GP to deal with all calls as effectively as possible, you will be asked by reception for a brief description of the reason for you call; if you are not happy to do so please just let reception know.

GP telephone assessment is a national system that has been developed and tested by the NHS Institute. The evidence shows that of all the requests for appointments, only approximately one third actually need to see a GP, one third needed to be seen by another member of the primary healthcare team (usually a member of the nursing team) and one third do not need to see anyone – the issue can be dealt with over the telephone. Adopting this system enables us to run more efficiently, better manage the demand for appointments and ensures that those who need to see a GP should find it easier to be seen. The system should run more effectively for patients and the practice ensuring that the best service is accessed for each patient dependent on clinical need and assessment.

Patients will be able to request a specific GP to call them back if the GP is working that day. Our aim is that this will happen whenever possible but we cannot guarantee this since it will depend also on the individual GP workload. It is helpful if you don’t mind which GP calls you; in this case one of the GPs working that day will call you; they have access to your complete medical record so will be aware of previous history and consultations.

Parental Consent

When it is not possible for a parent to bring their child to the surgery for their appointment, written parental consent is required. This should confirm that you are happy for the named representative to bring your child to the appointment on your behalf, be this by a grandparent, nanny or other responsible individual. Please ensure that the representative shows this letter to reception on their arrival to the surgery.

Video Consultations Now Available for Appointments

See a GP online over secure video, from home or work –
on your smartphone, tablet or PC

As part of our commitment to improving access for our patients we’re using
AccuRx for video consultations

Simply call your surgery to request a video consultation and the doctor will send you over a link to your smartphone.

Parental Consent

When it is not possible for a parent to bring their child to the surgery for a scheduled appointment, written parental consent is required. This should confirm that you are happy for the named representative to bring your child to the appointment on your behalf, be this by a grandparent, nanny or other responsible individual. Please ensure that the representative shows this letter to reception on their arrival to the surgery.

Note: if your child is coming in to see the doctor following a telephone triage call, then provided you have said to the doctor that you will not be attending with your child and explained who will be, this verbal confirmation is sufficient, and no such letter is required.

Out of Hours

If you have an urgent health problem which cannot wait until the surgery is open please contact the NHS 111 service by dialling 111

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website